Delivery
New Zealand
You can generally expect to receive your goods within 3 working days of having placed your order. Orders placed before 11am we endeavour to dispatch same day.
We use New Zealand Couriers for New Zealand deliveries *. Orders are sent with 'Track & Trace'. A signature is required by the Courier on delivery.
If you have any special delivery instructions (e.g. signature not required) please convey these via the Additional Instructions field provided at checkout. Any brief text entered in the Additional Instructions field will be displayed next to your address.
If delivery is to a business you must include the business name in your delivery address. Rural Delivery addresses are not a problem.
Charges:
Standard Courier Fee: $5.00
Rural Delivery: $9.00
Saturday delivery surcharge: $6.00 (Please note that this is only available in Metropolitan city areas around NZ)
* Deliveries to PO Box numbers are sent by way of NZ Post and are not able to be tracked. Times for delivery can vary widely.
Australia
All orders are sent with 'Track & Trace'. A signature is required by the Courier on delivery. We'll send you a dispatch email with your tracking number at the time your order is sent.
If you have any special delivery instructions (e.g. signature not required) please convey these via the Additional Instructions field provided at checkout. Any brief delivery text entered in the Additional Instructions field will be displayed next to your address.
Target delivery timeframe is 4 -10 working days.
Charges (NZ Dollars): $15.00 per order
Rest of the World
All orders are sent through the Postal Service and are not tracked.
Should your purchase be over $250.00 we recommend you use the tracked service for delivery of goods. Charges are calculated after packing and weighing your order.
The retail price of your products has to be shown on the consignment note of your parcel, as per New Zealand regulations. We are unable to declare an incorrect price for products, or mark your parcel as a gift, sorry.
The timeframes are indicative timeframes, things such as customs clearances may cause delays to your delivery.
We charge a flat-rate for orders weighing up to 1 kilogram (1kg). This rate is determined by your delivery country - see below. For orders weighing over 1kg, the delivery cost is the 1kg rate plus an extra charge for each additional kilogram of product weight thereafter. These rates also vary depending on your delivery country.
| Delivery Zone |
Target Timeframe (Working Days) |
Delivery Cost (up to 1kg) |
| Asia, Pacific, USA | 10 - 12 | $30.00 |
| UK, Europe | 10 - 14 | $30.00 |
| Rest of World | 10 - 14 | $40.00 |
Customs / Import Regulations
Customs and import regulations vary widely between countries. Some of the products we sell via this website are prohibited for importation into certain countries. Unfortunately, it's not possible for us to be aware of all of the regulations specific to any given country. Where we are aware of any particular import restrictions, we endeavour to make note of this on the product detail page.
It's entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. Weleda Pharmacy Ltd accepts no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body. Likewise any import duty or tax payable on your order is not our responsibility and is beyond our control. If an order is returned to us by your countries import authorities in resalable condition, we'll refund you the value of the order less any postage costs incurred to us. We can't provide a refund until we've received the products back. We don't provide refunds on parcels that are detained or confiscated at your countries customs due to containing items which are prohibited.
We accept no liability for any goods lost in transit outside of New Zealand.
Exceptions to this policy are for account customers where special freight conditions apply.